3 open incidents
Order Worker — SLO “Order Processing Success Rate” is RED • Checkout API — SLO “Checkout Latency” is RED • Payments API — SLO “Payments Availability” is RED
View details

Incident: Payments API – Payments Availability SLO is RED

Resolved Critical
Overview

Service: Payments API

SLO: Payments Availability

Source: sli-update

Opened: Aug. 18, 2026, 11:32 a.m.

Resolved: Aug. 18, 2026, 12:24 p.m.

Summary:

SLO 'Payments Availability' for service 'Payments API' is red.
SLI=0.999000, Error budget remaining=0.000, Burn: n/a (severity=unknown).
Source=prometheus-refresh

AI-style explanation

This incident was created because the SLO 'Payments Availability' for service 'Payments API' went red. Recent SLI is around 0.999. Error budget remaining is approximately 0.000. Burn rate is about 1.000, indicating how aggressively the budget is being consumed. Severity is high, so this likely impacts user-facing reliability and should be investigated quickly.

Timeline
  • Aug. 18, 2026, 11:32 a.m.
    Opened: Incident created because SLO went red.
  • Aug. 18, 2026, 11:32 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:32 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:32 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:35 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:39 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:40 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:41 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:42 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:43 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:44 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:45 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:46 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:47 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:48 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:49 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:50 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:51 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:52 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:53 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:54 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:55 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:56 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:57 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:58 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 11:59 a.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, noon
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:01 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:02 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:03 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:04 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:05 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:06 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:07 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:09 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:10 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:11 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:12 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:13 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:14 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:15 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:16 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:17 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:18 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:19 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:20 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:21 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:21 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:21 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:21 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:21 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:22 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:23 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:24 p.m.
    Resolved: Incident auto-resolved because SLO is no longer red.