1) What we collect
We collect only what we need to run Sydatrix and support your account.
- Account details: username, email, organisation name
- Operational data you provide: services, SLOs, SLAs, incidents, audit events, and configuration you choose to store
- Platform logs: basic logs needed to run, troubleshoot, and protect the service (e.g., error logs, security events)
2) How we use it
- Provide the service (dashboards, checks, workflows, notifications)
- Secure accounts and prevent abuse (rate limiting, suspicious activity detection)
- Support you (answering requests, debugging issues you report)
- Improve reliability and UX (measuring performance, fixing defects)
Sydatrix does not sell customer operational data.
3) Sharing & subprocessors
Sometimes we use trusted service providers to run Sydatrix (for example: infrastructure hosting, email delivery).
When we do, they act as service providers on our instructions and are required to protect data.
- We share the minimum necessary data to deliver the feature you’re using.
- We do not allow providers to use your data for their own advertising purposes.
- Access is restricted, logged, and limited to operational needs.
4) Retention
We keep data for as long as needed to provide the service and meet legal/operational requirements.
You can request deletion of your organisation data where applicable.
5) Security
We use technical and organisational safeguards designed to protect customer data, such as access controls,
audit logging, and secure transmission where supported.
We also recommend you use strong passwords and keep credentials private. If you suspect compromise,
contact us immediately so we can help secure the account.
6) Your choices
- You can update your account details in the platform.
- You can request deletion or export support by contacting us.
- You can unsubscribe from non-essential emails (where offered).