| Name | Customer | Tier | Service | SLO | Contract Target |
Status | Risk | Active Dates | Actions |
|---|---|---|---|---|---|---|---|---|---|
| Premium Checkout SLA | Aurora Commerce | premium | Checkout API | Checkout Latency | 99.500 | Active | 🔴 Breached | From Jun. 19, 2026 to Jun. 19, 2027 | — |
| Standard Order Processing SLA | Demo Marketplace | standard | Order Worker | Order Processing Success Rate | 99.000 | Active | 🔴 Breached | From Apr. 20, 2026 to Apr. 20, 2027 | — |
| Enterprise Payments SLA | Northstar Retail | enterprise | Payments API | Payments Availability | 99.900 | Active | 🔴 Breached | From May. 20, 2026 to May. 20, 2027 | — |