3 open incidents
Order Worker — SLO “Order Processing Success Rate” is RED • Checkout API — SLO “Checkout Latency” is RED • Payments API — SLO “Payments Availability” is RED
View details

Incident: Checkout API – Checkout Latency SLO is RED

Resolved Critical
Overview

Service: Checkout API

SLO: Checkout Latency

Source: sli-update

Opened: Aug. 18, 2026, 12:24 p.m.

Resolved: Aug. 18, 2026, 12:53 p.m.

Summary:

SLO 'Checkout Latency' for service 'Checkout API' is red.
SLI=0.800000, Error budget remaining=0.000, Burn: n/a (severity=unknown).
Source=prometheus-refresh

AI-style explanation

This incident was created because the SLO 'Checkout Latency' for service 'Checkout API' went red. Recent SLI is around 0.800. Error budget remaining is approximately 0.000. Burn rate is about 1.000, indicating how aggressively the budget is being consumed. Severity is high, so this likely impacts user-facing reliability and should be investigated quickly.

Timeline
  • Aug. 18, 2026, 12:24 p.m.
    Opened: Incident created because SLO went red.
  • Aug. 18, 2026, 12:24 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:24 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:24 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:25 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:26 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:27 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:28 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:29 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:30 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:31 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:32 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:34 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:35 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:36 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:37 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:38 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:39 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:40 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:41 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:42 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:43 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:44 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:45 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:51 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:52 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:53 p.m.
    Note: SLO still red; metrics snapshot updated.
  • Aug. 18, 2026, 12:53 p.m.
    Resolved: Incident auto-resolved because SLO is no longer red.